Cancellation and Refund Policy
Cancellation Policy
Order Cancellation: You are allowed to cancel the order only in the event that it has not been shipped. You may contact the customer support team at info@neutramax.in for cancellation.
Cancellation Process: For the cancellation request, upon receiving your request, we process the cancellation and refund the said amount within 7 business days, provided it has not been shipped.
Non-Cancellable Orders: An order, once shipped, cannot be cancelled. Please refer to our refund policy for details on returning the shipped items.
Refund Policy
Eligibility for Returns and Refunds: A refund or replacement will only be processed under the following conditions:
Products damaged in transit.
Products with physical defects.
Incorrect product received.
Return Requests: To return or replace an order, please send an email to info@neutramax.in within 48 hours from the time of delivery. Please make sure you attach photos of the damaged or incorrect product.
Return Conditions: Returns are not entertained in the following cases:
The product has been used.
The seal is broken.
The serial number has been tampered with.
Return Process: Once we receive the returned product, it is inspected to validate the claim. Upon acceptance, a refund or replacement will be issued. If rejected, the product would be dispatched back to you.
Refund Method:
Online Payments: A refund of the amount shall be made to the original payment method, which includes credit/debit card, bank account, wallet, and so on, which was used for making online payments within 7 working days of receiving the request.
Cash on Delivery Orders: Refunds shall be made to your bank account within 14 working days from receipt of your refund request.
Insurance
Transit Insurance: Neutra Max offers transit insurance that covers products for delivery acceptance. The insurance is only applicable during the time of transit and does not cover any issues after the delivery has been accepted.
Shipping, Delivery, and Delays
Shipment and Delivery: Neutra Max collaborates with reputed logistic providers offering fast, efficient delivery. However, factors beyond our control may affect the estimated date of delivery from time to time. In case any such event takes place, the customer management team shall keep you informed about the delay.
In case of any further assistance or queries with regard to cancellation or refund, please feel free to contact us at info@neutramax.in.